SHIPPING & RETURNS
Please note: All personalised jewellery orders placed before 2023-02-01 are on Pre-Order, as we upgrade our production facilities and require additional processing time.
The estimated completion date for your Pre-Orders is 2023-02-10
Subsequently, we will email you the tracking link.
Kindly also allow transit time, depending on the destination.
Please note all Pre-Orders are final and cannot be cancelled.
As always, if you have any issues once your custom jewellery arrives, we will look after you.
*Thank you for all your Pre-Orders thus far! We cannot wait for you to receive your personalised pieces! You will love them!*
- Team HOUSE OF LX
We offer worldwide shipping.
Please be sure to provide us with the correct shipping address at checkout and we will take care of the rest.
How much does shipping cost?
Shipping rates will be calculated at checkout.
For a limited time - spend AU$100 or more and get Free Standard Shipping.
When you spend less than AU$100, shipping charges will be calculated at checkout.
How long will my order take to arrive?
For ready-made jewellery items, please allow 1-3 business days for order processing.
Our personalised jewellery items are custom made-to-order from scratch and can take 10 business days for production.
Standard Shipping: 10-20 business days.
Express Shipping: 3-10 business days.
Shipping times will depend on the destination.
COVID19 delays & other impacts
Our logistics partners (ie. Australia Post) are adapting their business during this challenging time and are experiencing a huge increase in volume of packages as more people are shopping online. Unfortunately, this means your parcel delivery may be delayed, but rest assured they are doing everything they can to minimise delays. Factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
Our logistics partners continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind. Aggressive and abusive behaviour towards our customer service people will not be tolerated. Thank you for your support and patience.
With the spike in online shopping, Australia Post are processing and delivering up to two million parcels a day across Australia.
Easy 90 Day Returns
Have no regrets. We want you to feel comfortable and confident when shopping at House of Lx, which is why we offer an easy, 90 day return policy. If you are not satisfied with your purchase you may return it within 90 days of the original shipping date.
We believe you are going to love your House of Lx purchase, but if you feel that it is not right for you – you can send it back to us and we will credit you (minus any shipping fees).
To be eligible for a return:
- the item must be in resalable condition
- the item must be in new and unworn condition
To request a return, please contact us. One of our customer service representatives will follow up with you via email with instructions.
Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any store credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweller are also not considered new. Upon acceptance of your return, a store credit will be issued. If you received any promotional gifts with your purchase, they must also be returned with your returned item.
Please note, personalised jewellery items do not fall under the 'resalable' condition of return, therefore cannot be returned. However, we will always look after our customers, and in the unlikely case that you receive an incorrect item or a defective item, we will provide a complimentary replacement.
We are committed to providing only high quality products that have passed quality control procedures before being shipped out, however in the unlikely event that you receive a defective or incorrect item, we will provide a replacement. As long as you can provide us with a clear photo of the problem, you will not be required to return the defective/incorrect item back to us.
2 Year Warranty
Every purchase made on houseoflx.com is covered by warranty. To claim a replacement for accidental damage, please email email@example.com with your order number and a photo of the piece.
Can I cancel my order?
At this time, we do not allow order cancellations after you have placed an order. If you have an issue with your order please email us directly at firstname.lastname@example.org
Under the Australian Consumer Law (ACL) we are not required to provide a refund if a customer simply changes their mind, ie. wishes to cancel an ordered product, for any reason. However, we will issue a store credit to the customer for the specific product/s that they no longer wish to receive.
Please do not hesitate to contact us if you have any additional questions regarding shipping or returns.