SHIPPING & RETURNS

▪ Australian Owned

▪ 30 Day Money Back Guarantee

▪ 2 Year Warranty

 

Shipping

Where do you ship to?

We ship worldwide. Your pieces can travel to you no matter where you live.


How long will my order take?

Every personalised piece is made especially for you. Please allow up to 10 business days for our artists to create your custom jewellery, plus shipping time to your location.

Standard Shipping: 3-6 business days.

Express Shipping: 1-2 business days.

Shipping times may vary depending on the destination and local postal services.


Shipping cost

Enjoy Free Standard Shipping on orders over AU$100.

 

 

Returns

30 Day Money Back Guarantee

We want you to feel confident and happy when shopping with HOUSE OF LX. If you are not completely in love with your purchase, you can request a return and refund within 30 days of delivery. Just contact us. 

Refunds

You can return your item for a refund if:

  • It is within 30 days of delivery

  • The item is new, unworn, and in resalable condition

  • Any promotional gifts included with your order are also returned

Your refund will be processed once we receive and inspect the returned item. Please note that shipping costs are not refundable.

 

 

Free Replacements

If you receive an incorrect style, we will send a replacement at no extra cost.

 

 

Important Notes

  • Return requests must be submitted within 30 days of delivery.

  • Shipping costs are not refundable.

  • Personalised jewellery cannot be returned because it is made specifically for you. If a personalised item arrives incorrect, we will send a complimentary replacement.

 

 

Quality Assurance

All items go through quality checks before they leave our studio. If you receive a defective or incorrect item, we will replace it. Simply send us a clear photo showing the issue. You will not need to return the item.

 

 

2 Year Warranty

Every purchase is covered by a 2 year warranty. To request a replacement for accidental damage or a quality issue, email hello@houseoflx.com with your order number and a photo.

 

 

Order Cancellations

At this time, we do not allow order cancellations after you have placed an order. If you have an issue with your order please email hello@houseoflx.com

Under the Australian Consumer Law (ACL) we are not required to provide a refund if a customer simply changes their mind, ie. wishes to cancel an ordered product, for any reason. However, we will issue a store credit to the customer for the specific product/s that they no longer wish to receive.

 

 

FAQ

What pets can you engrave?

We can engrave any pet. Dogs, cats, horses, bunnies, and many more. Our artists capture your pet’s unique features with care and precision.

Will my pet look like the photo?

Yes. Our engraving techniques capture fine details, from ear shapes to expression, creating a likeness that reflects your pet’s personality.

Is House of LX jewellery high quality?

Yes. We only work with premium materials for durability and shine. All pieces are non-tarnish, waterproof and safe for sensitive skin.

Will the jewellery turn my skin green?

No. Our materials do not cause discolouration or skin reactions.