We offer worldwide shipping.
Please be sure to provide us with the correct shipping address at checkout and we will take care of the rest.
How much does shipping cost?
Shipping rates will be calculated at checkout.
For a limited time - spend AU$100 or more and get Free Shipping.
When you spend less than AU$100, shipping charges will be calculated at checkout.
How long will my order take to arrive?
Order processing for regular orders can take 1-3 business days.
Order processing for personalised/custom orders can take 5-7 business days.
Standard Shipping: 10-20 business days.
Express Shipping: 3-10 business days.
Shipping times will depend on the destination.
Easy 90 Day Returns
Have no regrets. We want you to feel comfortable and confident when shopping at House of Lx, which is why we offer an easy, 90 day return policy. If you are not satisfied with your purchase you may return it within 90 days of the original shipping date.
We believe you are going to love your House of Lx purchase, but if you feel that it is not right for you – you can send it back to us and we will credit you (minus any shipping fees).
The item must be returned in a new and unworn condition.
To request a return, please contact us. One of our customer service reps will follow up with you via email with instructions. Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any store credits. Item must be in resalable condition to be eligible for a return. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweller are also not considered new. Upon acceptance of your return, a store credit will be issued. If you received any promotional gifts with your purchase, they must also be returned with your returned item.
We are committed to providing only high quality products that have passed quality control procedures before being shipped out, however in the unlikely event that you receive a defective item, we will replace it. Please contact us within 24 hours of receiving the item to arrange replacement.
Can I cancel my order?
At this time, we do not allow order cancellations after you have placed an order. If you have an issue with your order please email us directly at firstname.lastname@example.org
Under the Australian Consumer Law (ACL) we are not required to provide a refund if a customer simply changes their mind, ie. wishes to cancel an ordered product, for any reason. However, we will issue a store credit to the customer for the specific product/s that they no longer wish to receive.
Please do not hesitate to contact us if you have any additional questions regarding shipping or returns.