SHIPPING & RETURNS

 


SHIPPING

 

Where do you ship to?

We offer worldwide shipping.

 

How long will my order take to arrive?

Please allow approximately 10 days for the hand-artistry of your custom pieces, plus shipping.

Delivery times depend on the destination and other factors.

 

How much does shipping cost?

We offer Free Standard Shipping on orders over AU$100.

 

RETURNS

30 Day Returns 

We want you to feel confident and happy when shopping with HOUSE OF LX.

If you’re not completely in love with your purchase, you may request a return within 30 days of delivery for a refund.

To request a return, please contact us and our team will guide you through the process.

 

Refunds

If you don’t love your item, you can return it within 30 days of delivery for a refund (excluding shipping costs).

  • The item must be in new, unworn, and resalable condition.
  • A refund will be processed once your return is received and inspected.
  • Any promotional gifts received with your order must also be returned.

 

Free Replacements

If you’ve received the wrong style, we’ll provide a replacement at no extra cost.

 

Terms:

  • Return requests must be made within 30 days of delivery.
  • Shipping costs are non-refundable.
  • Personalised jewellery is not eligible for returns due to its custom nature and resale limitations. However, in the rare case of a defect or incorrect item, we will happily provide a complimentary replacement.

 

QUALITY

Quality Assurance

We are committed to providing only high quality products that have passed quality control procedures before being shipped out, however in the unlikely event that you receive a defective or incorrect item, we will provide a replacement. As long as you can provide us with a clear photo of the problem, you will not be required to return the defective/incorrect item back to us.

 

WARRANTY

2 Year Warranty

Every purchase made on houseoflx.com is covered by warranty. To claim a replacement for accidental damage, please email hello@houseoflx.com with your order number and a photo of the piece.

 

ORDER CANCELLATIONS

Can I cancel my order?

At this time, we do not allow order cancellations after you have placed an order. If you have an issue with your order please email us directly at hello@houseoflx.com 

Under the Australian Consumer Law (ACL) we are not required to provide a refund if a customer simply changes their mind, ie. wishes to cancel an ordered product, for any reason. However, we will issue a store credit to the customer for the specific product/s that they no longer wish to receive.

FAQ

We can engrave all types of pets: dogs, cats, horses, bunnies. Our artist will capture your pet’s unique features.

Yes, we use special engraving techniques to capture every detail of your pet, from the shape of their ears to the sparkle in their eyes.

Yes, we use premium craftsmanship and our proprietary 18K Gold Filled method, for a higher quality than other personalised jewellery on the market. Safe on sensitive skin. Waterproof.

No. Our jewellery is non-tarnish and won’t cause discolouration or turn your skin green.

Each piece is first sketched by an artist and then engraved by hand. We put a lot of love and care into every custom order. Please allow approximately 10 days for your customisation, plus shipping. Shipping times depend on the destination and other factors.